If you are not satisfied with the brandy or liqueur purchased in the online shop, you have the right to complain within the legal period. Just send us an e-mail with the remark COMPLAINTS.
In the event of a complaint, the customer is obliged to return the product to us within the agreed period. We will consider the complaint as valid if, after examining the product, we determine that it meets the conditions for a complaint in accordance with the Obligatory Relations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, we will replace the product, offer a repair or refund the entire amount paid.
